Reviews are the backbone of Flarelight. They help people make informed decisions and hold companies accountable. Here's how to write reviews that actually help.
Who Can Review
You can submit a review if you've had a genuine business relationship with a company listed on Flarelight. This includes:
- Hiring them for a project
- Working with them as a partner or vendor
- Receiving services as a client
We verify client-company relationships before publishing reviews. You may be asked to provide documentation (contracts, invoices, emails) to confirm your experience.
What Makes a Good Review
Be Specific
Describe what the company did, how they communicated, and whether they met deadlines. "They built a great app" is less helpful than "They delivered a React Native app 2 weeks early with clean, documented code."
Be Honest
Include both positives and negatives. A balanced review is more credible and useful than pure praise or pure criticism. Even 5-star reviews should mention room for improvement.
Be Relevant
Focus on the working relationship, deliverables, and professional conduct. Reviews should help others decide whether to work with this company.
Be Professional
Even if your experience was negative, keep the tone constructive. Future readers want facts, not rants.
What's Not Allowed
Fake Reviews
Reviews from people who haven't worked with the company, including employees reviewing their own company, competitors leaving negative reviews, or paid reviewers.
Personal Attacks
Name-calling, threats, harassment, or discriminatory language. Criticize the work, not the person.
Confidential Information
Don't share proprietary information, trade secrets, or details that violate NDAs. Keep reviews professional and public-appropriate.
Incentivized Reviews
Reviews written in exchange for payment, discounts, or other compensation. Your opinion must be your own, not for sale.
Our Moderation Process
Every review goes through our moderation process:
- Relationship Verification: We confirm you worked with the company
- Content Review: We check for prohibited content and guideline violations
- Publication: Approved reviews are published within 2-3 business days
Reviews that violate these guidelines will be rejected. Repeated violations may result in account suspension.
Company Responses
Companies can respond to reviews publicly. We encourage professional dialogue:
- Company responses are held to the same standards as reviews
- Threatening or harassing reviewers will result in response removal
- Companies cannot pay to remove negative reviews
Dispute Resolution
If a company believes a review is false or defamatory, they can submit a dispute. We'll investigate and may:
- Request additional documentation from both parties
- Add an editor's note to the review
- Remove the review if found to be fraudulent
We take disputes seriously, but we don't remove legitimate negative reviews just because a company doesn't like them.
Questions About Reviews?
If you have any questions, please contact us at [email protected].