Your privacy matters. Here's how we handle your data at Flarelight. No legalese gymnastics - just straight answers.
1. Information We Collect
Information You Provide
- Account Information: Email address, name, password when you register
- Profile Information: Company details, role, and contact information for company representatives
- Reviews and Content: Reviews, ratings, and comments you submit
- Communications: Messages you send us through support or feedback channels
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on site
- Device Information: Browser type, operating system, device type
- Log Data: IP address, access times, referring URLs
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process company claims and verification requests
- Display reviews and company information to users
- Send you important updates about your account or our services
- Respond to your requests and provide customer support
- Detect and prevent fraud, abuse, and security issues
- Analyze usage patterns to improve user experience
We do not sell your personal information to third parties. We do not use your data for targeted advertising.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services.
- Account Data: Retained until you delete your account
- Reviews: Retained indefinitely (may remain after account deletion, anonymized)
- Log Data: Retained for 90 days
- Analytics Data: Retained for 2 years in aggregate form
After account deletion, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention).
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
For California Residents (CCPA)
You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (though we don't sell your data).
For EU/UK Residents (GDPR)
You have additional rights including the right to restrict processing and the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at [email protected].
7. Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Regular security audits
- Access controls and authentication
- Secure password hashing
No system is 100% secure. If you discover a security vulnerability, please report it to [email protected].
8. Children's Privacy
Flarelight is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Address: Warpgate LLC, 123 Main Street, Wilmington, DE 19801
Data Protection Officer
If you have any questions, please contact us at [email protected].